At SHEIMU, we strive to provide our customers with the best shopping experience possible. If you have a complaint regarding your order or any other aspect of our service, please contact our customer service team immediately. You can reach us through our website's contact form or by emailing us at support@sheimu.com. Please include your order number, a detailed description of the issue, and any relevant photos or screenshots. We will do our best to resolve your complaint as quickly and efficiently as possible. Your satisfaction is our top priority, and we appreciate your feedback.

At SHEIMU, we strive to provide our customers with the best possible service and ensure that all orders are processed quickly and efficiently. In some cases, we may need to modify the shipping address on unpaid orders to ensure that all orders are delivered to the correct address and to avoid any potential delays or delivery issues. If you have any concerns about the modification of your address, please contact our customer service team, and we will be happy to assist you.

How do I change my billing address? To change your billing address, follow these simple steps: 1. Log in to your SHEIMU account. 2. Click on "My Account" and select "Billing Information". 3. Edit your billing address and click "Save Changes". If you have any further questions or concerns, please feel free to contact our customer service team. We are always happy to assist you.

Placing an order at SHEIMU is quick and easy. Simply follow these steps and don't forget to subscribe for a special coupon: 1. Browse through our collection of trendy and fashionable clothing items. 2. Select the item(s) you wish to purchase and add them to your cart. 3. Once you have added all the items you want to purchase, click on the cart icon at the top right-hand corner of the page. 4. Review your order and click on the "Checkout" button. 5. Fill in your shipping and billing information, and select your preferred payment method. 6. Review your order once again to ensure that all the details are correct, and then click on the "Place Order" button. 7. You will receive an email confirmation once your order has been placed. If you encounter any difficulties while placing your order, please feel free to reach out to our customer service team for assistance. We are always happy to help

Yes, if you need to correct your shipping address, please contact our customer service team as soon as possible. We will do our best to update your shipping address before your order is shipped out. Please note that we cannot guarantee that we will be able to update your shipping address after your order has been processed and shipped. It is important to ensure that you provide us with the correct shipping address at the time of placing your order. Support@sheimuu.com

Once your order has been paid for, the warehouse typically needs 1-3 business days to process it. At SHEIMU, we strive to process and ship all orders as quickly as possible. However, there may be several reasons why your order is taking longer than expected. This could be due to an increase in demand, delays from our suppliers, or unforeseen circumstances such as extreme weather conditions. Rest assured, we are doing everything we can to get your order processed and shipped to you as soon as possible. If you have any concerns about the status of your order, please don't hesitate to reach out to our customer service team for assistance. We would also like to let you know if your order is not arrived on the date given we will issue you 500 SHEIMU points to apply to your next purchase along a 10% coupon.

At SHEIMU, we do not allow exchanges due to the nature of our business model. We offer trendy and affordable clothing options for our customers, which means that our inventory changes quickly. By the time an exchange is made, the original item may no longer be available. To ensure that our customers have access to the latest fashion trends, we recommend placing a new order for the desired item and returning the original item for a refund. Our return policy is designed to be easy and hassle-free, so you can shop with confidence knowing that we stand behind our products. If you have any questions about our return policy, please feel free to contact our customer service team.

Yes, Sheimu stores your information but we assure you that your privacy and security is our top priority. We only store the necessary information such as your name, address, email, and contact number to process your orders and provide you with the best customer service possible. We do not share or sell your information with any third parties and all your information is protected by our secure servers. You can read more about our privacy policy in the "Privacy" section of our website.

Unfortunately, only one coupon code can be applied per order. However, we do offer various promotions and discounts. You may also use your SHEIMU points. Throughout the year we do have special promotions and discounts, so be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest deals. If you have any further questions or concerns, please don't hesitate to contact our customer service team.

Checking the status of your order with SHEIMU is easy! Simply log in to your account and navigate to the Orders section. Here you will be able to see the status of your order, whether it's still being processed, shipped, or delivered. Additionally, you will receive email updates throughout the process, so make sure to keep an eye out for those as well. If you have any questions or concerns about your order status, please don't hesitate to contact our customer service team for assistance.

At SHEIMU, we strive to process and ship orders as quickly as possible. Once an order is placed, our system automatically begins processing the order, which includes preparing the items for shipment. If the items in your order have already been processed and prepared for shipping, we may not be able to cancel the entire order or certain items within the order. However, you can always contact our customer service team to see if we can make any changes to your order. We recommend reviewing your order carefully before submitting it to avoid any issues. Thank you for shopping with SHEIMU

At SHEIMU, we understand that sometimes you may need to cancel an order. If you wish to cancel your order, you have two options. 1. You can cancel your order on the 'My Orders' page before it ships out. 2. Contact our customer service team as soon as possible. You can reach them through our website's "Contact Us" page or by sending an email to support@sheimu.com. Please note that we can only cancel your order if it has not yet been processed and shipped. If your order has already been processed and shipped, you will need to wait for it to arrive and then initiate a return. We strive to provide excellent customer service and will do our best to accommodate your request. Thank you for shopping with SHEIMU!

We understand that receiving a confirmation email is important to ensure that your order has been successfully placed. If you have not received a confirmation email from SHEIMU, there may be a few reasons as to why: 1. Check your spam folder: Sometimes, confirmation emails might end up in your spam or junk folder. Please check these folders to see if the email is there. 2. Incorrect email address: Please make sure that you have entered the correct email address when placing your order. If there was a typo in your email address, the confirmation email may not have been delivered to you. 3. Delayed delivery: There may be a delay in sending the confirmation email due to high order volumes or technical difficulties. If you still haven't received your confirmation email after 24 hours, please contact our customer service team at support@sheimu.com. We apologize for any inconvenience caused and assure you that we are doing our best to ensure that your shopping experience with SHEIMU is as smooth as possible.

If your tracking information indicates that there was an attempted delivery of your order, don't worry! There are a few steps you can take to ensure that your package is successfully delivered: 1. Check the delivery address: Make sure that the delivery address you provided during checkout is correct. If it's incorrect, contact us immediately to update your address. 2. Contact the carrier: If you received a delivery attempt notice, contact the carrier (USPS, UPS, FedEx, etc.) to schedule a redelivery or pick-up at a local facility. 3. Wait for redelivery: If the carrier is unable to deliver your package, they will typically attempt to redeliver it on the next business day. You can track the progress of your package using the tracking number provided. 4. Contact us: If you have any issues or concerns with your delivery, please contact our customer service team for assistance. At SHEIMU, we strive to ensure that our customers receive their orders in a timely and efficient manner. If you have any questions or concerns regarding your order, please don't hesitate to reach out to us.

At SHEIMU, we strive to keep our customers informed at every step of their order journey. We send email notifications for order confirmation, payment confirmation, and shipping confirmation usually within 24 hours. However, if you didn't receive an email when your item was shipped, there could be a few reasons: 1. Your email address might have been entered incorrectly at the time of placing the order. Please check your email address in your account details and ensure it is correct. 2. The shipping confirmation email might have landed in your spam or junk folder. Please check these folders and mark our emails as "not spam" to avoid this in the future. 3. There might have been a delay in sending the email due to technical issues. In such cases, we apologize for the inconvenience caused and assure you that your order is on its way. If you have any further questions or concerns, please feel free to contact us at [insert contact details]. We are always happy to assist you.

At SHEIMU, we understand how important it is for our customers to stay informed about their purchases. We do our best to provide accurate and timely tracking information for each order. However, there may be instances where a tracking update is delayed or unavailable due to factors beyond our control, such as carrier delays, customs clearance, or weather conditions. If you are experiencing a delay in tracking updates for your order, please rest assured that we are closely monitoring your shipment and will provide updates as soon as they become available. You can also contact our customer service team for assistance with tracking your order. Thank you for choosing SHEIMU for your online shopping needs.

At SHEIMU, we offer free standard shipping on all orders above $50. For orders below $50, there is a $8 shipping fee. We also offer expedited shipping options for an additional cost. Please note that shipping fees may vary depending on your location and the shipping method you choose at checkout. For more information on our shipping policies, please visit our Shipping & Delivery page.

At SHEIMU, we understand that you are eager to receive your order as soon as possible. Once your order has been placed, you will receive a confirmation email with your order details, including your tracking number. You can use this number to track your order on our website or with the courier service. Please note that delivery times may vary depending on your location and shipping method. If you have any further questions regarding your order, please contact our customer service team and we will be happy to assist you.

Yes, your order will still be delivered. The "Received" status simply means that you have acknowledged that you have received the item. Our team will still process your order and ensure that it is delivered to you within the estimated delivery time. However, if you encounter any issues with your order, please don't hesitate to contact us at support@sheimuu.com We are dedicated to providing the best customer service and will do our best to assist you with any concerns you may have.

At SHEIMU, we strive to provide our customers with a seamless and hassle-free shopping experience. We work with a variety of brands to offer a wide selection of clothing and accessories that cater to different styles and preferences. While we do our best to ensure that shipping times and fees are consistent across all products, there may be some variations depending on the brand and location of the item. Rest assured, we will always communicate any additional fees or delays during the checkout process so you can make an informed decision before completing your purchase. If you have any questions or concerns regarding shipping times or fees, please do not hesitate to contact our customer support team. We are always happy to assist you and ensure that you receive your order in a timely and cost-effective manner.

At SHEIMU, we strive to provide fast and efficient delivery of your orders. Once your order is confirmed, our team will process and ship your products within 1-3 business days. Delivery times may vary depending on your location and shipping method selected during checkout. For standard shipping, orders within the United States typically arrive within 7-10 business days. International orders may take longer to arrive, depending on the destination country and customs processing times. If you need your order sooner, we offer expedited shipping options at an additional cost during checkout. You can track your order status and estimated delivery date through your SHEIMU account. Please note that shipping times may be delayed during peak shopping seasons or due to unforeseen circumstances, such as natural disasters or global events. If you have any questions about your order delivery, please contact our customer support team for assistance.

There are several reasons why a package may be returned to sender: 1. Incorrect address: If the shipping address provided was incorrect or incomplete, the package may not have been able to be delivered and returned to the sender. 2. Unclaimed package: If the package was not claimed by the recipient within the allotted time period at the post office or delivery location, it may be returned to the sender. 3. Refused package: If the recipient refused to accept the package upon delivery, it may be returned to the sender. 4. Damaged package: If the package was damaged during transit and deemed undeliverable, it may be returned to the sender. If your package was returned to sender, please contact our customer service team at [insert contact information] to determine the reason for the return and to arrange for re-shipment, if applicable.

At SHEIMU, we understand that our customers often have specific dates in mind for when they need their clothing to arrive. While we do offer a variety of shipping options to help you get your items as quickly as possible, unfortunately, we cannot guarantee a specific delivery date. Once your order has been processed and shipped, you will receive a tracking number which you can use to monitor the progress of your shipment. This will give you a rough idea of when your items will arrive, but please keep in mind that factors such as weather and carrier delays can sometimes impact delivery times. If you have any questions or concerns about the delivery of your order, please don't hesitate to contact our customer service team. We'll do our best to assist you in any way we can

At SHEIMU, we strive to reduce our environmental impact by minimizing paper usage. Instead of providing a physical invoice with every purchase, we send an electronic receipt to the email address provided at checkout. This not only saves trees, but also makes it easier for our customers to keep track of their purchases and returns. If you need a physical invoice for any reason, please contact our customer service team and we will be happy to provide one.

Sometimes, delivery carriers mark an order as "delivered" before it has actually been delivered. If you receive a delivery notification but don't see your order, we suggest the following steps: 1. Check with your neighbors to see if they accepted the package on your behalf. 2. Look for a notice of attempted delivery or delivery instructions left by the carrier. 3. Contact the carrier directly to inquire about the status of your delivery. If none of these steps yield results, please contact our customer service team at support@sheimu.com and we will work with the carrier to resolve the issue.

At SHEIMU, we strive to provide our customers with the best shopping experience possible. Sometimes, due to inventory availability or shipping logistics, items on the same order may need to be split into multiple packages. Don't worry, you will not be charged any additional shipping fees. You will receive separate tracking numbers for each package, so you can easily track your order's progress. If you have any questions or concerns, please don't hesitate to contact our customer service team.

At SHEIMU, we offer free shipping worldwide on all orders over $50. For orders under $50, a flat rate shipping fee of $8 will apply. We ship our products using a variety of carriers, including USPS, FedEx, DHL, etc. Once your order is shipped, you will receive a tracking number via email, which you can use to track your package. Please note that shipping times may vary depending on your location and the carrier used, but you can expect your order to arrive within 7-14 business days. If you have any questions or concerns about your order, please don't hesitate to contact our customer service team.

At SHEIMU, we strive to process and ship orders as quickly as possible. Once your order is placed, it typically takes 1-3 business days for it to be processed and shipped out. Please note that shipping times may vary depending on your location and the shipping method selected at checkout. After your order has been shipped, you will receive a confirmation email with tracking information to help you keep track of your package. If you have any questions or concerns about your order, please don't hesitate to contact our customer service team for assistance. We appreciate your business and thank you for shopping at SHEIMU

There could be several reasons why your tracking information says that the package hasn't been received yet. Here are some possible explanations: 1. Delay in processing: Sometimes, it takes a while for the shipping carrier to update their system with the latest information. The package may have been received, but the tracking information hasn't been updated yet. 2. Incorrect tracking information: It's possible that the tracking number you entered is incorrect or has been mixed up with someone else's shipment. Double-check the tracking number and ensure that it matches the one provided by SHEIMU. 3. Lost package: In rare cases, a package may get lost in transit. If the tracking information hasn't been updated for an extended period, it's best to contact SHEIMU's customer service team for assistance. Regardless of the reason, we understand that waiting for a package can be frustrating. If you have any questions or concerns about your shipment, please don't hesitate to reach out to SHEIMU's customer service team for assistance.

At SHEIMU, we strive to provide our customers with the best possible shopping experience. If you receive a refund that is incorrect, please contact our customer service team immediately. We will investigate the issue and work to resolve it as quickly as possible. Please note that refunds may take up to 14 business days to process, depending on your bank or credit card issuer. If you have any further questions or concerns about refunds, please don't hesitate to reach out to us. We're always here to help.

At SHEIMU, we strive to provide our customers with high-quality products. However, in the rare case that you receive a defective item, please contact our customer service team within 7 days of receiving your order. Our team will work with you to resolve the issue by either providing a replacement or refund. Please note that we may require photos or a video of the defective item in order to process your request. We appreciate your patience and understanding as we work to ensure your satisfaction with your purchase.

At SHEIMU, we strive to provide our customers with high-quality clothing that meets their expectations. However, we understand that sometimes an item may not be as described. If you received an item that does not match the product description, please contact our customer support team within 7 days of receiving the item. We will work with you to resolve the issue and provide a solution. We may offer a refund, exchange, or store credit depending on the situation. Please note that we may require photos or additional information to process your claim. Our goal is to ensure that you are completely satisfied with your purchase, and we will do everything we can to make it right.

We apologize if you have received an incomplete order. There are a few reasons why this may happen: 1. Out of Stock Items: Occasionally, an item you ordered may be out of stock at the time of packing. We always try our best to notify you of any out-of-stock items before shipping, and we will offer a refund or exchange for the item. 2. Multiple shipments: If you ordered multiple items, they may be shipped separately from different warehouses. This means that some items may arrive sooner than others. 3. Shipping errors: In rare cases, there may be a mistake in our shipping process that results in an incomplete order. If this happens, please contact our customer service team immediately, and we will work to resolve the issue as quickly as possible. If you have any questions or concerns about your order, please do not hesitate to contact our customer service team. We are here to help

Yes! At SHEIMU, we offer free returns on all orders within 15 days of delivery. We understand that online shopping can be tricky, and sometimes items may not fit or meet your expectations. That's why we want to make the return process as easy as possible for our customers. Simply contact our customer service team to initiate a return, and we'll provide you with a prepaid shipping label. Once we receive your returned item(s), we'll issue a refund to your original form of payment. Please note that all returned items must be in their original condition with tags attached.

At SHEIMU, we understand that finding the perfect fit can be challenging. However, we do not offer exchanges for a different size due to the nature of our business. Our inventory changes frequently, and we cannot guarantee that the size you need will be in stock. Instead, we suggest that you return the item following our easy returns process and place a new order for the correct size. This way, you can be sure to get the size you need without having to worry about availability. If you have any questions or concerns about sizing, please refer to our size chart or contact our customer service team for assistance. We are always here to help you find the perfect fit and ensure that you are satisfied with your purchase from SHEIMU.

At SHEIMU, we strive to ensure that all orders are processed and delivered with the utmost accuracy and efficiency. However, in the event that you receive the wrong item, please contact our Customer Support team within 7 days of receiving the order. You can reach out to us via our website or email us at support@sheimu.com. We will require you to provide us with the order number and a photo of the incorrect item received. Once we have verified the error, we will arrange for the correct item to be shipped out to you as soon as possible. We will also provide you with a prepaid return label to send back the incorrect item. We apologize for any inconvenience caused and we will do everything we can to make it right for you.

Unfortunately, we do not currently offer the option to withdraw SHEIMU points to a bank account. However, you can use your points to receive discounts on future purchases on our website. Make sure to keep an eye out for special promotions and rewards programs that allow you to earn even more points and save on your favorite clothing items. If you have any further questions about our rewards program, please contact our customer service team for assistance.

At SHEIMU, we take pride in providing top-notch customer service, and we understand that sometimes you may need to return an item. Please check the following reasons why you may not be able to return your item: - The return period has expired: Our return policy allows you to return items within 15 days of the delivery date. If it has been more than 15 days since you received your item, unfortunately, we cannot accept the return. - The item is not eligible for return: Some items are marked as final sale, and they cannot be returned. Please check the product description before purchasing if the item is eligible for return. - The item is damaged or used: We only accept returns of items that are in their original condition, with all the tags attached, and free from any damage or use. If you have used or damaged the item, we cannot accept the return. If none of the above reasons apply, please contact our customer service team, and we will be happy to assist you further.

1. RETURNS. We allow returns for refund/credit only. We do not allow exchanges. For items purchased online, returns are accepted within 15 days of the delivery date. To initiate a return, please contact us at SUPPORT@SHEIMUU.COM to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return. ​ 2. RETURN SHIPPING. Shipping instructions will be included with your return authorization. 3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy. 4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached. 5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion. If you have any questions about this return policy, please contact us at SUPPORT@SHIEMUU.COM

If you notice that your wallet balance has disappeared, please contact our customer support team immediately. We will investigate the matter and try to resolve it as soon as possible. It is possible that your balance may have been affected by an error or technical glitch, or there may have been an unauthorized transaction. In any case, we will do our best to assist you and ensure that your wallet balance is restored. Please note that we take the security of our customers' funds very seriously and have strict protocols in place to prevent any unauthorized activity.

At SHEIMU, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, we are happy to help. To check the status of your return or exchange, please log in to your account and refer to your order history. Once we receive your returned item(s), we will process your refund or exchange within 5-7 business days. Please be advised it can take additional time depending on payment method and bank processing times for you to receive your refund. You will receive an email notification once your refund or exchange has been processed. If you have any further questions about your return or exchange, please contact our customer service team at support@sheimu.com.

1. RETURNS. We allow returns for refund/credit only. We do not allow exchanges. For items purchased online, returns are accepted within 15 days of the delivery date. To initiate a return, please contact us at SUPPORT@SHEIMUU.COM to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return. ​ 2. RETURN SHIPPING. Shipping instructions will be included with your return authorization. 3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy. 4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached. 5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion. If you have any questions about this return policy, please contact us at SUPPORT@SHIEMUU.COM

Once we receive your returned item, it will take 5-7 business days for our team to process your refund. Please note that it may take an additional 2-3 business days for the refund to appear on your account, depending on your bank or credit card issuer. We will send you an email confirmation once your refund has been processed. If you have any further questions or concerns about your refund, please don't hesitate to contact us at support@sheimu.com.

There could be several reasons why you are unable to apply a coupon or promo code to your order. Here are some common issues and solutions: 1. Expired or invalid code: Make sure that the code you are trying to use is still valid and has not expired. Also, check if the code is applicable to the items in your cart. 2. Minimum purchase requirement: Some coupons or promos may require a minimum purchase amount to be eligible. Check if your order meets the minimum requirement. 3. One-time use only: Some codes can only be used once per customer. If you have already used the code before, it may not work again. 4. Technical issues: Occasionally, technical issues may prevent the code from being applied. Try logging out of your account, clearing your browser's cache and cookies, and then logging back in to see if that resolves the issue. If none of these solutions work, please contact our customer service team for further assistance. We're always happy to help

We apologize for any inconvenience caused by a failed payment. Here are some steps you can take to resolve the issue: 1. Verify that you have entered your payment information correctly, including the card number, expiration date, and CVV code. 2. Check to see if your card has sufficient funds to cover the purchase amount. 3. Contact your bank or credit card company to inquire about any potential issues with your account that may be preventing the payment from going through. 4. If none of the above steps resolve the issue, please reach out to our customer service team for further assistance. They are available to help you resolve any payment-related issues as quickly and efficiently as possible. We understand that payment issues can be frustrating, but we are committed to helping you complete your purchase and get the clothing you love from SHEIMU. Thank you for choosing us for your fashion needs

Unfortunately, once a gift card has been purchased, it cannot be cancelled or refunded. Please ensure that you have selected the correct amount and recipient before finalizing your purchase. If you have any concerns or questions, please feel free to contact our customer service team for assistance.

At SHEIMU, we charge sales tax on orders based on the state where the order is being delivered. This is in compliance with state and local tax laws and regulations, which require us to collect sales tax on purchases made by customers within certain states. The sales tax rate varies depending on the state and local tax laws, and it is added to your total order amount during checkout. Please note that the sales tax amount is not included in the price of the item and is a separate charge that is added to your order. If you have any questions or concerns about sales tax, please don't hesitate to contact our customer service team for assistance.

If you are experiencing issues with Afterpay not going through, there could be a few reasons for this. Firstly, please ensure that you have entered the correct payment details, including your card number, expiry date, and CVV. If your payment details are correct, it's possible that your order exceeds the Afterpay limit, which is determined by your credit score and payment history. You may also have an outstanding payment due with Afterpay, which needs to be paid before you can make any further purchases. If you continue to experience issues with Afterpay, please contact their customer service team for further assistance.

This is a surprise for you to find out. At SHEIMU you will need to subscribe for a special one time use coupon. We're sure you'll love the surprise we have in place for you!

What payment methods do SHEIMU accept? At SHEIMU, we accept various payment methods to make your shopping experience as convenient as possible. You can pay for your orders using the following payment methods: - Credit or Debit Cards (Visa, MasterCard, American Express, Discover, JCB) - PayPal - Apple Pay - Google Pay - Afterpay Please note that we do not accept cash on delivery or checks as a payment method. If you have any questions or concerns about payment methods, please do not hesitate to contact our customer service team.

At SHEIMU, we offer our customers the opportunity to earn points and coupons through various promotions and activities. Here's how you can use them: 1. Points: - To check your points balance, log in to your SHEIMU account and go to "My Points". - You can redeem your points at checkout by selecting the option "Pay with Points". The points will be converted into a discount on your purchase. - Please note that points cannot be combined with other discounts or coupons. 2. Coupons: - To use a coupon code, enter it at checkout in the "Discount Code" field and click "Apply". The discount will be applied to your order. - Please note that only one coupon code can be used per order. If you have any further questions about using your points or coupons, please contact our customer service team for assistance.

At SHEIMU, we take security seriously and want to ensure that all transactions are safe and secure for our customers. Verifying your payment method helps us confirm that it is you who is making the purchase and not someone else using your information without your consent. This extra step helps prevent fraud and keeps your information and purchases secure. We appreciate your understanding and cooperation in this matter.

If you have been charged twice for the same order, don't worry! It may be due to the following reasons: 1. Double-clicking: Sometimes, when you double-click on the "submit" button while placing an order, it may result in two transactions. In this case, the amount will be deducted twice from your account. 2. Technical error: There may be a technical glitch while processing the payment, which can lead to double charging. 3. Delayed payment: If you have paid for an order that was initially declined due to some reason, but the payment went through later, you may be charged twice. If you have been charged twice, please contact our customer support team immediately. We will investigate the issue and refund the extra amount as soon as possible. We apologize for any inconvenience caused.

No, SHEIMU Points do not expire. You can use them whenever you want to purchase any product from our online clothing store. SHEIMU Points are a reward system for our customers who shop with us regularly. Every time you make a purchase, you earn points that you can redeem on your next purchase. The more you shop, the more points you earn, and the more money you save. So, don't worry about your points expiring, you can use them whenever you want. Enjoy your shopping experience with SHEIMU

Unfortunately, once an order has been placed, we cannot make any changes to it. This includes adding or removing items, changing the shipping address, or applying a coupon code. We recommend double-checking your order before submitting it to ensure that all information is correct and that any applicable discount codes have been applied. If you have any questions or concerns about your order, please don't hesitate to contact our customer service team for assistance. We're here to help

If you want to unsubscribe from SHEIMU's email list, you can do so by clicking the "Unsubscribe" link at the bottom of any email you have received from us. Once you click on the link, you will be redirected to a page where you can confirm your decision to unsubscribe. Alternatively, you can also send an email to our customer service team at support@sheimu.com and request to be removed from our email list. Please note that it may take up to 7 business days for your request to be processed.

To add an item to your wishlist on SHEIMU, simply follow these steps: 1. Browse the website and find the item you want to add to your wishlist. 2. Click on the heart icon located next to the item's price. 3. You will be prompted to log in to your account or create a new account if you don't have one already. 4. Once you're logged in, the item will be added to your wishlist. You can access your wishlist by clicking on the heart icon located in the top right corner of the website. From there, you can view all the items you've added to your wishlist and easily add them to your cart when you're ready to make a purchase. If you have any questions or issues with adding items to your wishlist, please don't hesitate to contact our customer support team for assistance. We're always happy to help

At SHEIMU, we understand that finding the perfect size can be a challenge when shopping online. To help you choose the right size, we have included a size chart on each product page. Please refer to the size chart to find your perfect size. To measure yourself, use a tape measure and stand straight against a wall or door. Record your measurements for bust, waist, and hips. Then, compare your measurements to the size chart to find your perfect size. If you have any questions or concerns regarding sizing, please feel free to contact our customer service team. We are always here to help you find the perfect fit.

We love hearing your feedback! To leave a review on our website, simply navigate to the product you would like to review and click on the "Write a review" button located under the product description. From there, you can rate the product and leave a written review. Your review will be published on our website for others to see. Thank you for taking the time to share your thoughts with us

Sharing your wishlist with friends and family is easy with SHEIMU! Simply follow these steps: 1. Log in to your account on SHEIMU's website. 2. Navigate to your wishlist by clicking on the heart icon at the top of the page. 3. Click on the "Share Wishlist" button. 4. Enter the email addresses of the people you want to share your wishlist with. 5. Add a personalized message if you'd like. 6. Click "Send Wishlist." Your friends and family will receive an email with a link to your wishlist, where they can view the items and even purchase them for you as a gift. Happy shopping

We appreciate your interest in our brand and products! However, all images and content featured on our website and social media platforms are copyrighted and owned by SHEIMU. Unauthorized use of our images is strictly prohibited, including but not limited to commercial use, personal use, and reposting on social media or other websites. If you would like to use our images for any purpose, please contact us at info@sheimu.com to request permission or inquire about our media kit. Thank you for your cooperation and understanding.

At SHEIMU, we work with a variety of manufacturers and suppliers from all around the world to bring you the latest fashion trends at affordable prices. Our products are sent from different locations depending on the item and availability. Rest assured that we only work with trusted partners who maintain high standards of quality and ethical practices. If you have any concerns about your order's origin, please contact our customer support team, and we'll be happy to provide you with more information.

At SHEIMU, we take fraud prevention seriously and want to ensure the safety and security of our customers. Here are some of the most common methods of committing fraud: 1. Credit card fraud: This involves using someone else's credit card information to make unauthorized purchases. 2. Identity theft: This is when someone steals personal information such as your name, address, and social security number to open new accounts or make fraudulent purchases. 3. Phishing scams: This involves tricking people into providing personal or financial information through fraudulent emails or websites. 4. Chargeback fraud: This is when a customer disputes a legitimate purchase in an attempt to receive a refund or keep the item while also getting their money back. If you suspect any fraudulent activity on your SHEIMU account, please contact our customer service team immediately. We take all reports seriously and will investigate any suspicious activity to ensure the safety and security of our customers.

At SHEIMU, we understand the importance of staying safe while shopping online. To avoid getting scammed, here are some tips to keep in mind: 1. Shop from reputable websites: Always buy from trusted and well-known websites like SHEIMU to ensure the authenticity of the products. 2. Look for secure payment options: Make sure the website has secure payment options like PayPal or credit card payments, which offer buyer protection. 3. Check for customer reviews: Read customer reviews and ratings before making a purchase to ensure you are buying from a reliable seller. 4. Keep your personal information secure: Never share your personal information like credit card details, bank account information, or social security number with anyone. By following these tips, you can shop safely and confidently at SHEIMU.

At SHEIMU, we highly encourage our customers to sign up for an account to enjoy a personalized shopping experience. By creating an account, you can save your favorite items, track your orders, and receive exclusive promotions and discounts. It also allows us to communicate with you regarding your orders and provide you with the best possible service. Rest assured that your personal information will be kept confidential and secure. So, sign up now and enjoy the benefits of being a SHEIMU member

To update your email address on SHEIMU, please follow these steps: 1. Log in to your account on our website. 2. Click on the "My Account" tab located at the top right corner of the page. 3. From the dropdown menu, select "Account Settings". 4. Under the "Email Address" section, click on "Edit". 5. Enter your new email address in the provided field. 6. Click on "Save Changes" to update your email address. If you encounter any issues or have further questions, please don't hesitate to contact our customer service team. They are available 24/7 to assist you with any concerns or inquiries you may have.

To reset your password, follow these simple steps: 1. Go to the login page on the SHEIMU website. 2. Click on the "Forgot password" link. 3. Enter the email address associated with your account. 4. You will receive an email with a link to reset your password. 5. Follow the instructions in the email to reset your password. If you have any further questions or issues with resetting your password, please contact our customer service team for assistance.

To add a different/another shipping address on your SHEIMU account, simply follow these steps: 1. Log in to your SHEIMU account. 2. Click on "My Account" at the top of the page. 3. Select "Addresses" from the dropdown menu. 4. Click on "Add New Address". 5. Fill out the required fields for the new shipping address. 6. Click on "Save Address". You can now select this new shipping address during the checkout process. If you need to edit or delete any of your shipping addresses, simply go back to the "Addresses" section in your account and make the necessary changes.

We understand that sometimes you may need to delete your account for various reasons. To delete your account on SHEIMU, please follow the below-given steps: 1. Log in to your SHEIMU account. 2. Click on the 'My Account' button located in the top right corner of the website. 3. Go to 'Account Information'. 4. Scroll down to the bottom of the page and click on the 'Delete Account' button. 5. Confirm the deletion by clicking on 'Yes'. Please note that deleting your account will permanently remove all your personal information, order history, and other details from our database. Once your account is deleted, you won't be able to access it again. If you face any issues while deleting your account, please contact our customer support team for assistance. We are always here to help you

At SHEIMU, we take online security and fraud prevention very seriously. We have implemented various measures to ensure that our customers can shop with confidence and peace of mind. However, in the unlikely event that you do get scammed, we advise you to contact us immediately. Our customer support team will investigate the matter and take appropriate action to resolve the issue. Please note that we cannot be held responsible for scams or fraudulent activities that occur outside of our website. We encourage all customers to exercise caution and use safe online shopping practices when making purchases.

To delete stored card information on SHEIMU, please follow the steps below: 1. Log in to your SHEIMU account. 2. Click on "My Account" at the top right corner of the page. 3. Under the "Payment Methods" section, click on "Manage Payment Methods." 4. Select the card you wish to delete and click on "Delete." 5. Confirm your decision by clicking on "Delete" again. Please note that once you delete your card information, you will need to enter it again if you wish to make a purchase on SHEIMU. If you have any questions or concerns, please contact our customer service team for assistance.

SHEIMU, we take your privacy very seriously. We understand that you entrust us with your personal information and we are committed to protecting it. Our privacy policy outlines how we collect, use, and disclose your information. We do not share your information with any third-party companies. We only use your information to process your orders, communicate with you, and improve our services. If you have any questions or concerns about our privacy policy, please contact us.

There are several reasons why you may not be able to log into your SHEIMU account. Here are some of the most common issues and tips on how to resolve them: 1. Wrong login credentials: Make sure you've entered the correct email address and password associated with your account. If you've forgotten your password, you can reset it by clicking the "Forgot Password" link on the login page. 2. Account not activated: If you've recently created an account, you may need to activate it first. Check your email for a confirmation link from SHEIMU and follow the instructions to activate your account. 3. Technical issues: Sometimes, there may be technical issues with the website that prevent you from logging in. Try clearing your browser cache and cookies, or try using a different browser or device. If none of these solutions work, please contact our customer support team for further assistance. We're always here to help you with any issues you may encounter on our website.

To make updates to your SHEIMU profile, simply log in to your account and click on the "My Account" tab located at the top right corner of the page. From there, you can edit your personal information, shipping and billing addresses, and payment methods. You can also view your order history and track your current orders. If you have any issues or concerns, please feel free to contact our customer support team for assistance.

At SHEIMU, we take your privacy seriously. If you would like to delete any personal information stored on our website, please follow these steps: 1. Log in to your account on the SHEIMU website. 2. Go to the "My Account" section. 3. Click on "Personal Information" and scroll down to the bottom of the page. 4. Click on "Delete Account" to delete your account and all associated personal information. If you have any trouble deleting your account or have further questions about our privacy policy, please contact our customer service team for assistance.

At SHEIMU, we take the security and privacy of our customers very seriously. We use industry-standard encryption technology to protect your personal and financial information from unauthorized access. We also use a secure checkout process to ensure that your payment details are protected. Your information will only be used for the purpose of fulfilling your order and improving our services. We do not share your information with any third-party companies or individuals. We constantly monitor our systems to ensure that we are protected against any potential threats or breaches. However, in the unlikely event that your information is compromised, we will take immediate action to mitigate any harm and inform you as soon as possible. Rest assured that shopping at SHEIMU is safe and secure. If you have any further questions or concerns about our security measures, please do not hesitate to contact us.

At SHEIMU, we strive to ensure that our website is accessible to all users, including those with disabilities. Our website is designed to be compatible with assistive technologies and follows the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We regularly test our website for accessibility and make necessary changes to improve the user experience for all users. If you have any questions or concerns regarding the accessibility of our website, please contact us at support@sheimuu.com.

At SHEIMU, we value your privacy and take it seriously. We assure you that any personal information you provide to us will be kept confidential and will not be shared with any third party without your consent. We collect your information solely for the purpose of processing your orders and providing you with a better shopping experience. We may use cookies to enhance your browsing experience and track your preferences, but you can always disable them in your browser settings. Additionally, we use secure payment gateways to protect your financial information. For more information on our privacy policy, please visit our Privacy Policy page. If you have any further questions or concerns, please don't hesitate to contact our customer service team.

At SHEIMU, we believe in providing our customers with the best possible shopping experience. To ensure transparency and clarity, we have a comprehensive terms and conditions policy in place. Some of the key points of our policy include: - All products sold on our website are subject to availability. - We reserve the right to refuse any order placed with us. - Prices of our products are subject to change without notice. - We accept payments through various secure payment methods. - We offer free shipping on all orders over a certain amount. - We have a hassle-free return policy in place. If you are not satisfied with your purchase, you can return it within a certain time frame for a refund or exchange. For more details about our terms and conditions policy, please refer to the dedicated page on our website. If you have any questions or concerns, please do not hesitate to contact our customer support team.